Help & Support

Find everything you need here to manage your account

Savings

Ways to save

Withdrawals
Our savings account are instant access so you can withdraw money as and when you like. There are a few ways you can do this:

Updating your details and beneficiaries
It is important that we have your up-to-date details. To make changes, simply e-mail us with a written confirmation of these changes to info@darlingtoncreditunion.co.uk with proof of the changes when necessary (e.g. marriage certificate)

Closing your account
We will be sad to see you go! To close your account, you will need to contact us on 01325 529829 or info@darlingtoncreditunion.co.uk.

Loans

Making early or additional repayments
You can make early or additional repayments to your loan without any charges.

Increasing your repayments
If you would like to increase your repayments, please advise us whether the increase is going into your savings, loans, or both.

Amending your repayment frequency
You can change the frequency of when you make a repayment (weekly, fortnightly, monthly). If you would like to change when you pay, contact us.

Withdrawing your savings

Applying for a top-up loan
You can apply for a top-up loan 3 months after your previous application or 6 months after your application if you previous loan was your first loan with us. If you would like to apply, you can either complete a paper copy at our main office or complete an loan application form online here.

Help, I am struggling to make payments.
Don't panic! The most important thing to do is to contact us and let us know. Talk to us and we will find a solution together.

Payroll Deduction

Savings

Changing the amount being deducted
To increase/decrease the amount being deducted, let us know by the 10th of the month.

I am leaving my workplace, can I carry on saving?
You can still continue to save and enjoy the benefits of being a member with us even after you have left your employer. Your account will still be active and you can choose a different way to save such as a standing order.

Stopping/suspending the deductions
To stop or suspend your deductions temporarily, contact us to let us know.

Loans

Applying for a top-up loan?
Our general loan policy is that you can apply for a top-up loan 3 months after your previous application or 6 months after your application if you previous loan was your first loan with us. If you would like to apply, complete the loan application form.

Increasing the amount being deducted from your pay
If you would like to increase the amount deducted from your salary, contact us by the 10th of the month.

My loan is coming to an end - what happens now?
Once the loan is paid off, any amount deducted will go into your savings. The amount deducted will remain the same. If you are happy with this, you don't need to do anything. If you would like to carry on saving but want to reduce the deductions, contact us and let us know.

I am leaving my workplace - what happens with my loan?
You will set up a new method of repaying your loan once you have left your workplace. The easiest way would be to set up a standing order.

Help, I am struggling to make payments.
Don't panic! The most important thing to do is to contact us and let us know. Talk to us and we will find a solution together.

Pre-Paid Debit Card

You can find all the Frequently Asked Questions here: ABCUL Pre-Paid Debit Card Frequently Asked Questions.pdf

Log on to access your account online

https://www.mycardwebsite.com/web/cucard/login

Loading your Card
Your money must be in your credit union account first, then we can load it on. Contact us to load your card.

Forgotten your PIN?
You can hear a reminder of your PIN at any time in two ways:

CUCARD PIN 123456 9876

Lost/Stolen Cards
If you have lost/stolen your card, please contact 0845 467 4260 (UK), 0044 845 467 4260 (Overseas), ABCUL (The card provider) will not charge you for a replacement card but reserve the right to charge if your card is repeatedly lost or stolen.