Coronavirus – Our Business Continuity Plan

WE HAVE ACTED ON GOVERNMENT AND PHE ADVICE AND TAKEN THE DECISION TO CLOSE THIS BRANCH UNTIL FURTHER NOTICE

OUR ONLINE, EMAIL AND TELEPHONY WILL CONTINUE AS NORMAL AS ALL OF OUR STAFF WILL BE WORKING REMOTELY

PLEASE CONTACT US BY

TELEPHONE – 01325 529829

EMAIL – info@darlingtoncreditunion.co.uk

WE HAVE PUT MEASURES IN PLACE TO ENSURE THAT AS FEW OF OUR MEMBERS AS POSSIBLE ARE NEGATIVELY IMPACTED BY OUR TEMPORARY BRANCH CLOSURE

WE WISH ALL OF OUR CUSTOMERS WELL AT THIS DIFFICULT TIME

Our customers’ continuation of service is at the forefront of our business plan.

Darlington Credit Union is monitoring the evolving news of the Coronavirus (COVID-19) and following the guidance set out by Public Health England and the UK Government.

Our business continuity plan ensures we have measures in place to safeguard the continuity of services. In the eventuality we must close our offices at 41 Tubwell Row, Darlington we already have the infrastructure in place to enable our staff to work from home to continue to provide our usual email, online and telephony services. The only area affected will be our face-to-face operations and we are currently putting measures in place to ensure that as few of our members as possible are negatively impacted by the branch closure.

If you have any questions regarding our Business Continuity Plan please contact jo@darlingtoncreditunion.co.uk.

FAQS

How can I contact you?
By phone (01325 529829) or email (info@darlingtoncreditunion.co.uk) between 9am and 5pm, Monday to Friday. Saturday by email only between 10am and 12pm.

How can I withdraw funds?
You can request a bank transfer via our online banking/mobile app. Alternatively contact us by phone or email to request a transfer.

Can I still apply for a loan?
Yes, we are still accepting loan applications. Apply online and if approved we can now send your agreement by email to sign digitally. We will then transfer the funds to your bank account.

How can I pay into my account?
You can pay into your savings and make your loan payments by electronic transfer to:

Darlington Credit Union
Lloyds Bank
Sort code – 309089
Account – 37535368
Reference – Your membership number

You can also make payments by card via our online banking/mobile app or over the phone.

I’m struggling to afford my loan repayments, what can I do?
If your financial circumstances have changed and you’re worried that you can’t afford your agreed repayments please talk to us. We’re here to help. To discuss your loan repayments please either email chelsea@darlingtoncreditunion.co.uk or contact us by phone.

I’m worried about paying my bills
We can make bill payments from your account to most companies. If you would like us to pay a bill for you please either email jo@darlingtoncreditunion.co.uk or contact us by phone.