“They gave me a loan when I needed it most, and the payments were fair. It didn’t feel like I was being punished for struggling."

- BehindLogin research, 2025

“They didn’t even bat an eyelid, they just helped."

- BehindLogin research, 2025

"At DCU, staff sat down and explained everything clearly. That patience built confidence, turning something stressful into something manageable. "

- BehindLogin research, 2025

I've been with DCU since the branch 1st opened. Never had any problems applying for loans or getting advice on financial matters. Even when you're struggling they will offer you alternatives to make things a bit easier. 

- Trustpilot, August 2025

“Such a lovely team who go well above and beyond. I have long term mental health issues and managing my finances is massively impacted by this.I would recommend DCU to everyone and anyone.”

- Trustpilot, March 2026

Excellent customer service. Like the old days of banking where someone listens to you and cares about making sure your service really helps. Can't recommend highly enough.

- Trustpilot, May 2025

"Great customer service, really quick and easy to talk to."

- Trustpilot, November 2024

"Was easy to apply and kept up date with everything that was happening, very friendly staff."

- Trustpilot, November 2024

"Helped me sort out my finances so bills always paid on time. Friendly and know me by name. Available to chat to online by phone or appointment."

- Trustpilot, November 2024

"... They have helped me clear my debt off and now I can start to save for a brighter future. So much better than a bank and a good experience."

- Trustpilot, October 2022

"Always friendly, nothing is too much trouble for the staff ... great way to do your financial transactions, save from pay, a cheaper and affordable loan ..."

- Trustpilot, October 2024

"Very useful for savings, friendly and willing to help when they can and have always put their customers at heart."

- Trustpilot, October 2024

"The staff are super friendly, always willing to help and go the extra mile for you."

- Trustpilot, October 2024

"The staff are hardworking and friendly and will do all they can to help."

- Trustpilot, October 2024