Meet The Team

Jo - Office Manager

I was born and brought up in Darlington but started my working career in retail in Oxford. I returned to Darlington in 2003 and worked for a major High Street Bank before moving to my current role as Office Manager of Darlington Credit Union in 2012.

It is a joy and privilege to serve our members. I particularly enjoy problem solving and helping to make people’s financial dreams a reality.

Outside of work I enjoy travelling, reading and watching football, COYS!

Carole - Customer Service Advisor

I grew up in Darlington and have lived here all my life. Following my previous work in retail and office administration I started working for Darlington Credit Union in 2014. I thoroughly enjoy my job and the interactions I am able to have with all our members.

In my spare time I enjoy walking my Dog and spending time with my family and friends.

Margaret - Customer Service Advisor

I was brought up in Darlington having worked at the Cleveland Bridge and Engineering co, United bus co, Paton and Baldwins and finally retired from LloydsTSB after 25 years service in 2011. I started looking for a voluntary job and liked what DCU were doing in the town. I feel privileged to be part of the DCU family. Before Covid I helped on the counter a couple of days a week and presently I help to answer phone calls. I am very proud of how DCU have grown.

In my spare time I enjoy gardening, trying out new recipes and my weekly Zumba classes.

Alex - Customer Service Advisor

Having spent most of my career working within the local community, I’ve always enjoyed ,contributing. Being a part of DCU provides the opportunity to support local people in bettering their financial circumstances.

Outside of work I thoroughly enjoy walking the dogs and exploring our local Lake District. One of my long-term goals is to reach the peaks of all the Fells.

Chelsea - Credit Control Officer

I grew up in the North East and joined Darlington Credit Union in 2019 after working for Thomas Cook for 10 years as a foreign exchange cashier. A role at DCU interested me due to the uniqueness of the customer values and the commitment to provide an excellent service to all our members.

My role in the company is varied and I like the fact that each day provides me with different challenges and tasks. I enjoy working with such a friendly team who support each other and enjoy that no two days at work are the same.

In my spare time, I enjoy long dog walks, reading and cooking, and I spend a lot of time with family and friends.

Adele - MoneySMART Lead

I am Darlington born and bred and have a passion for the town I grew up in. I left school going straight into employment as a hairstylist which I continued for 21 years.

I love to make people feel better so the role of Financial Inclusion Officer within Darlington Credit Union is a perfect fit. I can help you with bills, budgeting and financial wellbeing.

I am fun and always have a smile, I am a problem solver in work and in my home life. I love nothing more than a jigsaw or escape room, to get my brain going. I enjoy working at Darlington Credit Union as they have the same ethos as I have in my life always trying to help people however, they/we can.

Ailsa - Customer Service Advisor

I decided to work at the Credit Union alongside my studies to gain experience and follow my interest in finance. I love working with people first-hand and problem solving.

I learned early in life that: ‘Without a song, the day would never end; without a song, a man main’t got a friend; without a song, the road would never bend - without a song.' So, I keep singing a song. I love this quote as it tells you to keep going no matter what. I love music and Elvis, so it means a lot to me.

Outside of work I enjoy going to gigs, festivals, and singing with my friends. Singing is my favourite hobby as it is a way to express myself.

Tierney - Marketing and Business Development assistant

After moving around the UK with my family most of my life, we moved to the North East where I attended Queen Elizabeth Sixth Form College in Darlington. Here I studied business, economics, and law which led me to my university degree in International Business Management with Marketing.

I graduated in 2022 from Edinburgh and I am enjoying the challenge of working with Darlington Credit Union in a marketing and business development role. My role includes aiding communications and social media admin, to raise awareness of Darlington Credit Union in the community. Working for Darlington Credit Union has highlighted for me the good work they do for the North East and local communities; I am extremely proud to work for DCU and with such a friendly and fun team.

Outside of work I enjoy creative activities such as art and music events. Exploring new places is also something I enjoy.