Meet The Team

Jo - Office Manager

I was born and brought up in Darlington but started my working career in retail in Oxford. I returned to Darlington in 2003 and worked for a major High Street Bank before moving to my current role as Office Manager of Darlington Credit Union in 2012.

It is a joy and privilege to serve our members. I particularly enjoy problem solving and helping to make people’s financial dreams a reality.

Outside of work I enjoy travelling, reading and watching football, COYS!

Carole - Customer Service Advisor

I grew up in Darlington and have lived here all my life. Following my previous work in retail and office administration I started working for Darlington Credit Union in 2014. I thoroughly enjoy my job and the interactions I am able to have with all our members.

In my spare time I enjoy walking my Dog and spending time with my family and friends.

Margaret - Customer Service Advisor

I was brought up in Darlington having worked at the Cleveland Bridge and Engineering co, United bus co, Paton and Baldwins and finally retired from LloydsTSB after 25 years service in 2011. I started looking for a voluntary job and liked what DCU were doing in the town. I feel privileged to be part of the DCU family. Before Covid I helped on the counter a couple of days a week and presently I help to answer phone calls. I am very proud of how DCU have grown.

In my spare time I enjoy gardening, trying out new recipes and my weekly Zumba classes.

Alex - Customer Service Advisor

Having spent most of my career working within the local community, I’ve always enjoyed ,contributing. Being a part of DCU provides the opportunity to support local people in bettering their financial circumstances.

Outside of work I thoroughly enjoy walking the dogs and exploring our local Lake District. One of my long-term goals is to reach the peaks of all the Fells.

Chelsea - Credit Control Officer

I grew up in the North East and joined Darlington Credit Union in 2019 after working for Thomas Cook for 10 years as a foreign exchange cashier. A role at DCU interested me due to the uniqueness of the customer values and the commitment to provide an excellent service to all our members.

My role in the company is varied and I like the fact that each day provides me with different challenges and tasks. I enjoy working with such a friendly team who support each other and enjoy that no two days at work are the same.

In my spare time, I enjoy long dog walks, reading and cooking, and I spend a lot of time with family and friends.

Mark - Community Development Support

I have lived in Darlington since 1996 and joined Darlington Credit Union in December 2023, following a 30 year career in Corporate Banking.

My role is to work with existing and new Payroll Deduction partners, to enable more people to benefit from the not for profit, ethical, products we offer, and to improve their financial wellbeing.

Most weekends I can be found watching my two children (aged 16 & 13) at tennis or football matches. I serve as Treasurer for both a local tennis club and junior football club, and play competitively in the Dunlop Cleveland Tennis League.