Everyday banking that suits you
With our basic current account you can:
Our Debit Cards offer current account functionality to our members with a Prepaid Debit Card which you can load from your Darlington Credit Union current account.
There are two options available with different pricing structures to suit different spending habits:
1. PAYG
2. Premium
Contact us at DCU to order your card either by emailing info@darlingtoncreditunion.co.uk, direct messaging via the app or in person.
Please read the following information about the Debit Cards:
| Eligibility | You must be 18 years of age or older and be a member of Darlington Credit Union. |
| Prepaid Debit Card | You load funds on to it, as often as you like by requesting a transfer on our app/online banking, messaging us via our app/online banking or giving us a call. |
| Purchases | Each card has a sort code and account number. You can set up direct debits, and use the card in person, online or over the phone. |
| Withdrawals | Withdraw cash at ATMs. |
| Bill Payment | Set up CPAs (Continuous Payment Authorities) to manage regular bill payments. |
| Travel | Use your card abroad. Fees may apply for purchases and withdrawals abroad. |
1. Can I use my current account without a card?
With our basic current account you can: Pay your benefits or salary into your DCU account. Withdraw cash either in branch or at an ATM. Pay your bills by online banking/mobile app or our bills account service. Transfer to friends and family via online banking/mobile app.
2. How do I get my benefits / wages paid into my account?
Provide these details:
Account Name: Darlington Credit Union
Sort Code: 30-90-89
Account Number: 37535368
Reference: Your membership number
Individual electronic payments can also be made using the same details.
3. What is a pre-paid card?
A prepaid card is a debit card that can be re-loaded as and when required. The prepaid card works just like any other debit card. If you wish to buy a product or service you can use the card in person, online or over the phone.
You cannot go overdrawn on your prepaid card account. You will only be able to make purchases with the card
Ordering and activating your card
1. How do I order a prepaid debit card?
Contact us at DCU to order your card either by emailing info@darlingtoncreditunion.co.uk, direct messaging via the app or in person.
2. How long will it take for my card to be delivered?
It normally takes between 5 and 7 working days. The card will be delivered by 1st Class post to the address registered on your account.
3. I have received my prepaid card, now what do I do?
Using the card is very simple. However, before you start using the card you must complete the following steps: • Sign the signature strip on the reverse of the card • Activate the prepaid card using the telephone via IVR (interactive voice response) +44 (0)20 3327 1991 – select option 1
4. Can I change the PIN assigned to me?
You can only change your PIN at the ATM if ATM access is enabled. If your PIN security is compromised, then you will have to request a replacement card.
5. I have forgotten my PIN number, what do I do?
If you have forgotten or lost your PIN please call the IVR (interactive voice response) number(0)20 3327 1991 to retrieve your PIN.
For the full FAQs please see below -
We have partnered with PIN4Cash to provide ATM cash withdrawals without the need for a debit card.
How does it work:
